Privacy Policy
The Privacy Policy is part of the General Conditions that govern this Website.
Who is responsible for processing your data?
- GRUPO CORRALEJO DE TURISMO, S.L.U.
- Tax ID: B-86.847.498
- Avenida de Ansite Nº3, 1
- 35011, Las Palmas de Gran Canaria
- Phone: +34 928 093 565
- Email: info@corralejobeach.com
- Data Protection Officer: dpo@livvohotels.com
You may contact us in any way you wish.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and access your account or profile, you will be informed of any modifications.
If you belong to any of the following groups, please check the dropdown information:
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What data do we collect through the Website?
We may process your IP address, the operating system or browser you use, and even the duration of your visit, anonymously. If you provide us with data in the contact form, you will be identified so that we can contact you, should it be necessary.
For what purposes will we process your personal data?
- Answer your queries, requests or petitions.
- Manage the requested service, respond to your request, or process your petition.
- Provide information by electronic means concerning your request.
- Provide commercial or event information by electronic means, provided there is express authorization.
- Carry out analysis and improvements on the Website, regarding our products and services. Improve our business strategy.
What is the legal basis for processing your data?
The acceptance and consent of the data subject, granted through a voluntary action, such as cases where, in order to make a request, it is necessary to fill in a form and click the send button; doing so necessarily implies that you have been informed of, and have expressly given your consent to, the content of the clause attached to that form or the acceptance of the privacy policy.
All our forms mark mandatory fields with the symbol *. If you do not provide those fields, or do not check the box accepting the privacy policy, the information will not be allowed to be sent.
How long will we keep your personal data?
Until the consent given is revoked.
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For what purposes will we process your personal data?
We inform you that your personal data will be processed for the purpose of managing your reservation, formalizing and administering your stay at the hotel, dealing with requests related to the contracted services, and guaranteeing payment of the expenses arising from that stay.
Likewise, certain data may be processed in order to comply with the legal obligations applicable to lodging establishments, in particular those relating to the documentary registration and reporting of information on the persons staying at the establishment.
Your data may be communicated, where applicable, to the Security Forces and Bodies in compliance with current legislation, as well as to travel agencies, tour operators, booking platforms or other intermediaries who have taken part in arranging or managing your reservation.
The data will be kept for as long as necessary to fulfil the purposes indicated and, in any case, for the periods required by tax, commercial, consumer and traveller documentary registration regulations. As a general rule, certain data may be kept for a minimum period of 6 years where necessary to comply with those legal obligations.
What is the legal basis for processing your data?
The legal basis for processing your personal data is the performance of the contractual or pre-contractual relationship arising from the reservation and stay at the hotel, as well as compliance with the legal obligations applicable to the establishment.
In particular, the processing may be carried out in compliance with the regulations on documentary registration and information on persons staying at lodging establishments, including Royal Decree 933/2021, of 26 October, as well as the regulations applicable to guest registers and traveller entry records.
Where the processing is based on your consent, it may be withdrawn at any time, without affecting the lawfulness of the processing carried out prior to its withdrawal.
IMPORTANT NOTICE ABOUT POSSIBLE FRAUD AND UNOFFICIAL COMMUNICATIONS
Grupo LIVVO will never ask you for additional payments, bank details, passwords, verification codes or sensitive information through links received via WhatsApp, SMS, social media or other unofficial channels on the pretext of a supposed modification, incident, cancellation or confirmation of your reservation.
If you receive a communication asking you to make a payment, provide bank details or access an unverified link, do not take any action without first checking the authenticity of that communication.
For your safety:
- Do not provide personal or bank details through unofficial channels.
- Do not share passwords or verification codes.
- Do not access payment links received via WhatsApp, SMS, social media or suspicious messages.
- Do not download attachments from unverified communications.
If in doubt, contact the hotel directly through the official channels published on our website before making any payment or providing information.
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For what purposes will we process your personal data?
- Prepare the quote and follow it up through communications between both parties.
- Provide information by electronic means concerning your request.
- Provide commercial or event information by electronic means, provided there is express authorization.
- Manage the administrative, communication and logistics services carried out by the Controller.
- Invoicing and declaration of the relevant taxes.
- Carry out the corresponding transactions.
- Control and collection management.
- During the card payment process, the Banking Entity that owns the Virtual POS will collect the following personal data: type of connection, date and time, IP address, device information, email address, mobile phone number, browsing data, transaction data and data required by 3D Secure security protocols, solely for the purpose of detecting and preventing unauthorized payment transactions.
What is the legal basis for processing your data?
The existence of a contractual relationship between the parties. The processing is necessary for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject prior to entering into a contract.
How long will we keep your personal data?
For as long as the relationship between the parties lasts and for the limitation periods arising from it.
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For what purposes will we process your personal data?
By joining the loyalty program, we will process your personal data in order to properly manage the loyalty program, through which you will benefit from:
- Discounts on bookings and purchases.
- Additional benefits and exclusive promotions.
- Receiving information about special sales news and exclusive promotional offers.
What is the legal basis for processing your data?
The legal basis for processing your data is the express, free and voluntary consent, which you may withdraw at any time without affecting the lawfulness of the processing carried out prior to the withdrawal of consent.
How long will we keep your personal data?
Your data will be kept for as long as you do not withdraw the consent given, or request the cancellation of your data or object to the processing.
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For what purposes will we process your personal data?
- Assess the level of quality of the service provided.
- Improve the services offered, in accordance with ISO compliance.
What is the legal basis for processing your data?
The legal basis is the express consent of the respondent.
How long will we keep your personal data?
Until the consent given is revoked.
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For what purposes will we process your personal data?
- Provide information by electronic means concerning your request.
- Provide commercial or event information by electronic means, provided there is express authorization.
- Manage the administrative, communication and logistics services carried out by the Controller.
- Invoicing.
- Carry out the corresponding transactions.
- Invoicing and declaration of the relevant taxes.
- Control and collection management.
What is the legal basis for processing your data?
The legal basis is the acceptance of a contractual relationship, or, failing that, your consent when contacting us or offering us your products through any channel.
How long will we keep your personal data?
For as long as the relationship between the parties lasts and for the limitation periods arising from it.
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For what purposes will we process your personal data?
- Answer your queries, requests or petitions.
- Manage the requested service, answer your request, or process your petition.
- Interact with you and build a community of followers.
What is the legal basis for processing your data?
The basis that legitimizes the processing is the voluntary consent of the data subject in getting in touch and, where applicable, the acceptance of a contractual relationship within the environment of the relevant social network. The processing of data within the Social Network will be carried out in accordance with its Privacy Policy.
How long will we keep your personal data?
We can only view or delete your data in a restricted manner, since we only have a specific profile. We will process them for as long as you allow us to, by following us, being friends, or clicking "like", "follow" or similar buttons.
Any rectification of your data or restriction of information or posts must be carried out through your profile or user settings on the social network itself.
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What data do we collect through the Website?
If you identify yourself, we may collect: first name, surname, email, phone number and the personal data of the third party/parties that you provide us with in the communication.
For what purposes will we process your personal data?
- Manage the communications.
- Adopt the corresponding corrective measures, and,
- If necessary, inform you of the outcome of the procedure.
What is the legal basis for processing your data?
The legal basis is the legal obligation or, failing that, the public interest.
How long will we keep your personal data?
The data will be kept for the period strictly necessary to clarify the reported facts. In any case, after six (6) months have elapsed, the data provided will be anonymized, unless it is being investigated in a different legal setting.
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Do we include personal data of third parties?
No, as a general rule we only process the data provided to us by the data subjects themselves. If you provide us with data of third parties, you must first inform them and obtain their consent, or otherwise you exempt us from any liability for failure to comply with this requirement.
And what about data of minors?
We do not process data of minors under 14 years of age. Therefore, refrain from providing them if you are not of that age or, where applicable, from providing data of third parties who are not of that age. LIVVO HOTEL GROUP, S.L.U. is exempt from any liability for failure to comply with this provision.
Will we carry out communications by electronic means?
- These will only be carried out to manage your request, if it is one of the means of contact you have provided us with.
- If we carry out commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?
Rest assured: we have adopted an optimal level of protection for the Personal Data we handle, and have installed all the means and technical measures available to us, according to the state of the art, to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.
Which recipients will your data be communicated to?
Your data will not be transferred to third parties, except where legally required. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial institutions for collection of the service provided or product purchased, as well as to the data processors necessary for the performance of the agreement.
In the case of a purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed within its environment, always with the utmost security. During the card payment process, data will be collected by the Banking Entity that owns the Virtual POS.
When we instruct them to, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as us.
International data transfers may take place as a result of using American applications; however, such transfers will be made to entities that have demonstrated that they comply with the level of protection and guarantees in accordance with the parameters and requirements set out in the regulations in force on data protection, such as the European Regulation, or where there is a legal authorization to carry out the international transfer.What rights do you have?
- To know whether or not we are processing your data.
- To access your personal data.
- To request the rectification of your data if it is inaccurate.
- To request the erasure of your data if it is no longer necessary for the purposes for which it was collected, or if you withdraw the consent given.
- To request the restriction of the processing of your data, in certain cases, in which event we will only keep it in accordance with current regulations.
- To port your data, which will be provided to you in a structured, commonly used and machine-readable format. If you prefer, we can send it to the new controller you designate. This is only valid in certain cases.
- To lodge a complaint with the Spanish Data Protection Agency or the competent supervisory authority, if you believe we have not handled your request correctly.
- To withdraw your consent for any processing to which you have consented, at any time.
If you change any of your details, we would be grateful if you would let us know so that we can keep them up to date.
Would you like a form to exercise your rights?
- We have forms for exercising your rights; ask us for them by email or, if you prefer, you can use those drawn up by the Spanish Data Protection Agency or third parties.
- These forms must be signed.
- If someone represents you, you must prove that representation.
- The forms can be submitted in person, sent by post or by email to the address of the Controller given at the start of this text.
How long do we take to respond to the exercise of rights?
It depends on the right in question, but at most within one month of your request, and two months if the matter is very complex and we notify you that we need more time.
Do we use cookies?
If we use any type of cookie other than strictly necessary ones, you can consult the cookie policy through the corresponding link from the home page of our website.
How long will we keep your personal data?
- Personal data will be kept for as long as you remain associated with us.
- Once the relationship ends, the personal data processed for each purpose will be kept for the periods legally established, including the period during which a judge or court may request it in view of the statute of limitations for legal actions.
- The data processed will be kept for as long as the legal periods referred to above have not expired, where there is a legal obligation to keep it, or, in the absence of that legal period, until the data subject requests its erasure or withdraws the consent given.
- We will keep all information and communications relating to your purchase or the provision of our service for as long as the warranties on the products or services last, in order to deal with any possible claims.
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